Contact Universal English Tutor
Learning a language is a continuing process, and questions can appear at any stage. Our contact centre is designed to give learners, parents, teachers and customers a clear way to reach the Universal English Tutor team about account access, courses, subscriptions, book orders, technical problems and general product questions.
How we can help
Contact support when you need help with registration, account activation, signing in, selecting a learning language, choosing the correct course for an age or class, opening a lesson, using vocabulary and phrase practice, hearing pronunciation, understanding your progress, or using the website on a supported device. We can also help with payment confirmation, subscription status and book-order information. Please do not send passwords, OTPs, card PINs, CVVs or banking passwords to support.
Technical support
For the best experience we recommend a current version of Google Chrome, Mozilla Firefox or Microsoft Edge. The responsive interface is designed for Windows, Android, iPhone, iPad and macOS devices. When reporting a technical problem, tell us the page you were using, your browser and device type, the approximate time of the problem and any request ID shown on an error page. This information helps us locate the correct server log without asking for sensitive information.
Accounts and security
New accounts receive an activation email. If you do not receive it, first check the spam or junk folder and confirm that the email address entered during registration is correct. For account protection, the platform uses a latest-session policy: signing in again creates a new active session and an older session is no longer accepted. Always log out when using a shared computer.
Payments and subscriptions
Subscriptions are monthly. If a successful payment does not appear in your account, contact support with the payment reference and registered email address. Never send full card details. Successful verified payments trigger a payment confirmation email when email delivery is configured. Subscription charges are governed by our published no-refund policy, so learners should use the two-day trial to evaluate the service before purchasing.
Book orders
For book-order questions, provide your order number and registered email address. Each accepted book order is recorded in the application database and the system creates a backup database copy. Shipping, availability and fulfilment information can then be managed from the administrator order area.
Contact details
Support email: support@yourdomain.com
Business email: business@yourdomain.com
Support hours: Monday–Saturday, 9:00 AM–7:00 PM IST.
Replace the example email addresses above with your real business addresses before publishing. We aim to make support clear, respectful and useful. When a question requires investigation, keep the same email thread so that the history remains together.
Feedback
We welcome suggestions about lessons, vocabulary, phrases, practice questions, accessibility, pronunciation controls and website usability. Educational feedback helps us improve how concepts are presented. Please describe what you expected, what you saw and what would make the learning experience clearer. Do not submit copyrighted books, paid course material or content that you do not have permission to share.
Privacy when contacting us
Messages may contain account information needed to resolve a request. We use that information only for legitimate support, security and operational purposes as described in our policies. Support staff should never ask you for your password. If you believe someone has gained unauthorized access to your account, contact support promptly and change your password through the official account process when that feature is available.